This policy outlines the procedures for addressing complaints received by the International Journal of Environment, Architecture, and Societies (IJEAS). We welcome feedback and strive to resolve issues to the satisfaction of complainants.

Understanding Complaints

A complaint is defined as any dissatisfaction regarding the journal's practices or policies, which may include:

1. Delays in publication or responses.
2. Editorial decisions on manuscripts.
3. Unprofessional communication from the editorial team.

Types of Complaints We Address:

• Author grievances.
• Plagiarism concerns.
• Duplicate submissions.
• Misappropriation of research results.
• Errors and fraud in research.
• Violations of research standards.
• Conflicts of interest.
• Bias in reviewer behavior.

Editorial Complaints Policy

Our editorial team is committed to promptly addressing all complaints. We consider constructive criticism as an opportunity for improvement.

Policy for Handling Complaints

For complaints regarding intellectual property infringements or inaccuracies, we will investigate thoroughly and work to resolve the issue. While we aim for high-quality standards, we acknowledge that occasional errors may occur.

Guiding Principles

We encourage inquiries and complaints to enhance the journal's quality. We aim to address complaints within four weeks. If a complaint involves multiple parties, we facilitate discussions to clarify the situation.

How to Make a Complaint

Complaints should be directed to the Chief Editor via email at ijeas@untan.ac.id.